Shipping Policy

At wowoils, we want your shopping experience to be simple and convenient, from placing your order to receiving your hair oil at your doorstep. This Shipping Policy explains how we handle order processing and delivery within Pakistan.

Where We Deliver

We aim to deliver our products across Pakistan, subject to courier coverage and service availability in your area.

If delivery is unavailable at your address, our team may contact you to discuss an alternative arrangement or cancel the order where necessary.

Order Processing

Orders are processed after they are successfully placed and the required order details have been received.

Processing generally takes 1–3 business days, excluding public holidays and other unexpected disruptions. This is an estimated timeframe and may vary during busy periods or promotional campaigns.

Once your order is dispatched, delivery is handled by the selected courier service.

Estimated Delivery Times

Estimated delivery times within Pakistan are:

• Major cities: approximately 2–5 business days after dispatch.
• Other cities and serviceable areas: approximately 3–7 business days after dispatch.

These are estimates, not guaranteed delivery dates. Remote locations, adverse weather, public holidays, courier disruptions, and other circumstances may cause delays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before your order is confirmed.

Any free-shipping offer will be subject to the conditions stated in the relevant promotion, including any minimum purchase requirement.

Cash on Delivery

Cash on delivery (COD) may be available in eligible areas, depending on the options shown at checkout.

For COD orders, please ensure that someone is available to receive the parcel and pay the confirmed amount upon delivery.

If our team or courier needs to verify your order, please respond promptly to avoid unnecessary delays.

Order Tracking

If tracking is available for your shipment, we will provide the tracking details once your order has been dispatched.

Courier tracking information may take some time to update. If you have not received your order within the estimated delivery period, contact us and we will help you check its status.

Incorrect Addresses and Failed Deliveries

Please check your delivery address, phone number, and other order details carefully before submitting your order.

We cannot guarantee delivery if the address or contact information provided is incomplete or incorrect. Additional delivery attempts, re-shipping, or related charges may apply where appropriate and permitted by law.

If a parcel cannot be delivered, the courier may return it to us. We will contact you where possible to discuss the next steps.

Damaged or Leaking Parcels

If your parcel arrives visibly damaged, leaking, or with an incorrect product, please contact us within 48 hours of delivery.

Email wowoilspk@gmail.com with your order number and clear photographs of the parcel, shipping label, and affected product.

We will review the issue and explain the appropriate resolution under our Return and Refund Policy and applicable law.

Delays Outside Our Control

Although we work to dispatch orders promptly, delivery may be delayed by severe weather, courier service interruptions, public holidays, security restrictions, or other events beyond our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to keep you informed.

Contact Us

For shipping questions, delayed orders, or delivery assistance, please contact:

Merchant Name: wowoils
Email: wowoilspk@gmail.com
Country: Pakistan

Thank you for shopping with wowoils. We appreciate your patience and trust in our brand.