Return and Refund Policy

At wowoils, we want you to feel confident when shopping with us. We take care in preparing our natural hair oils and want every customer to have a positive experience. If something goes wrong with your order, we are here to help.

Returns and Exchanges

If you receive a damaged, defective, incorrect, or leaking product, please contact us so we can review the issue and help resolve it.

To request a return or exchange, please contact us within 48 hours of receiving your order.

For hygiene and product safety reasons, we generally cannot accept returns of opened, used, or unsealed hair oil products unless the item arrived damaged, defective, incorrect, or another applicable consumer right requires a different outcome.

Products must be unused, unopened, and in their original packaging to qualify for a return where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, or contains the wrong product, please email us at wowoilspk@gmail.com with the following details:

• Your order number.
• A brief description of the issue.
• Clear photographs or a short video showing the product and packaging.

Our team will review your request and explain the available solution. Depending on the situation, we may arrange a replacement, exchange, refund, or another appropriate resolution.

Refunds

Refunds are considered for eligible returns, damaged or defective products, incorrect orders, and orders that cannot be fulfilled.

Once a refund is approved, we will inform you of the next steps. Refunds will generally be issued through the original payment method where possible. For cash-on-delivery orders, we may ask you to provide suitable bank or other payment details.

Processing times depend on the payment provider or bank. We will communicate any expected delays.

Original delivery charges and return shipping costs may not be refundable unless the return is due to our error or applicable law requires otherwise.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at wowoilspk@gmail.com.

Orders can generally be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible, and the return process may apply instead.

How to Contact Us

For all return, exchange, or refund requests, please contact:

Merchant Name: wowoils
Email: wowoilspk@gmail.com
Country: Pakistan

Please include your order number in your message so we can assist you more quickly.

Our Commitment

We value your trust and aim to handle every concern fairly and professionally. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws in Pakistan.